Privacy Policy spin99

This Privacy Policy is issued by spin99 ("we", "platform" or "spin99") and applies to all users who register, browse or use the services provided through the spin99 website including all related pages and features.

We are committed to ensuring that your personal information is managed in a responsible manner consistent with relevant international data protection standards. By using the spin99 platform, you agree to the collection and use of information as described in this document.

This policy applies to all information we collect when you register an account, make deposits or withdrawals, contact customer support, or use any service we offer. Only users aged 21 and above may register and use the spin99 platform.

spin99 collects various categories of information from users in different circumstances. This information is necessary to enable us to provide a secure service, comply with licensing requirements, and continually improve the user experience.

Registration and Identity Information:

• Full name as it appears on your identity document
• Identity card number (MyKad) or other identity verification document
• Date of birth to confirm the user meets the age requirement of 21 years
• Email address and mobile number
• Username and password chosen during registration

Financial and Transaction Information:

• Payment method details such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
• Deposit and withdrawal transaction history including amounts in RM
• Records of bonuses claimed and wagering requirement status

Platform Usage Information:

• Game records, bets and slot or live casino activity
• IP address, browser type and device used
• Cookie data and login session data for account security
• Records of communications with the customer support team

The information you provide to spin99 is used for the following purposes only. We do not use your data for any purpose contrary to what is stated here without obtaining your consent first.

• To verify your identity and process your spin99 account registration
• To process your deposits and withdrawals securely and accurately
• To ensure account security and detect fraudulent or unusual activity
• To provide effective customer support via live chat and email
• To comply with international licensing requirements including Know Your Customer (KYC) procedures
• To send notifications related to your account, transactions and relevant promotions
• To improve the functions and user experience on the spin99 platform
• To provide information to regulatory authorities when required by law

spin99 will not use your information for unrelated third-party marketing purposes that are not connected to our services. Any marketing communications we send are directly related to promotions and offers on the spin99 platform only.

spin99 does not sell, exchange or transfer your personal information to outside parties. However, in limited and legitimate situations, your information may be shared with the following parties:

Trusted Service Providers:

We work with third-party service providers that help us operate the platform — including payment processors, gaming platforms and cybersecurity services. All these providers are subject to strict confidentiality agreements and may only use your data for purposes we specify.

Regulatory Authorities:

As a platform operating under international licensing, we may be required to disclose certain information to regulatory bodies, law enforcement agencies or courts when legally obligated to do so. Such disclosure is carried out with care and only to the extent necessary.

spin99 implements strong technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or alteration.

All data transmission between your browser and the spin99 servers is protected with industry-standard SSL (Secure Sockets Layer) encryption. This ensures that every piece of information you send — including login details, payment information and personal data — cannot be intercepted by unauthorised parties while in transit.

In addition to encryption during transmission, data stored in our databases is also protected with additional security layers. Access to user records is granted only to staff who require that information to carry out their duties, and every access is logged for audit purposes.

• SSL encryption for all data communications between users and servers
• Role-based access control for internal staff
• Continuous security monitoring and anomaly detection
• Regular and secure data backups at separate locations
• Periodic security testing by a qualified technical team

spin99 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. When you close your account, we will retain certain records for the period specified by applicable legal and licensing requirements.

Financial transaction records, KYC logs and communications related to compliance are retained for the period required by regulatory authorities. This is a legal obligation that we cannot alter even upon user request.

Data that is no longer required for any legitimate purpose will be deleted or anonymised systematically in accordance with our established data management procedures.

The spin99 website uses cookies and similar technologies to improve platform functionality and the user experience. Cookies are small text files stored on your device when you visit our website.

We use cookies for several legitimate purposes:

• Session cookies to keep you logged in while using the platform
• Preference cookies to remember your language and display settings
• Analytics cookies to understand how users interact with the platform for improvement purposes
• Security cookies to identify and prevent fraudulent activity

You can control and manage cookies through your internet browser settings. Please note that disabling certain cookies may affect platform functionality, such as the ability to stay logged in or access certain features properly.

spin99 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to registered users via email or in-platform notifications before the changes take effect.

We encourage you to review this Privacy Policy page periodically to ensure you are always aware of how we handle your information. The effective date at the top of this document will be updated each time changes are made.

Continued use of the spin99 platform after notification of changes will be considered as your acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information by spin99, please contact our team through the following channels:

• Live Chat — available 24/7 via the spin99 platform
• Email: [email protected]

The spin99 customer support team operates 24 hours a day, 7 days a week in Malay and English to ensure every enquiry is handled promptly and professionally.